American Airlines today unveiled a new brand campaign, marking an important milestone in the company’s market positioning. American’s first such initiative in more than a decade, the program includes a new tagline, “We know why you flyK.”
The campaign is built around American’s nearly eight decades of flying passengers around the world, and the deep understanding that can only be gained from those years of service. Central to the brand program is American’s workforce of 80,000 professionals worldwide. The brand campaign also focuses on American’s historic strengths – including important attributes such as its global network, which every day flies more than 200,000 people to 250 cities in more than 40 countries with nearly 3,800 daily flights*; AAdvantage® Travel Awards program, the world’s first and most popular frequent-flyer program; and American’s luxurious First-Class cabin accommodations.
“With much of the airline industry in chaos, this is an opportunity for us to reinforce what our brand stands for in the marketplace and to strengthen our long-term relationship with customers,” said Dan Garton, Executive Vice President-Marketing for American Airlines. “For our customers, we know the flight is a means to an end. It’s not just a seat on a flight to a place – it’s a seat on a flight to an important moment in your life.”
The company’s new brand positioning will be supported by a comprehensive integrated, bilingual marketing program. The advertising program includes television, radio, print and online ads in both English and Spanish. The ads will appear nationally and in key local markets.
The ads, featuring both customers and employees, illustrate the important linkage between the knowledge American employees possess and how that knowledge aligns with the reasons people fly, whether to attend a last-minute meeting or make it home in time to celebrate an anniversary.
The marketing program also will feature a special Web site accessible through AA.com titled WhyYouFly.com. The site will establish a dialogue between American and its customers, inviting customers to send in stories, photos and video that illustrate why they fly. The site also will enable customers to view the program advertising, as well as learn more information about the features and functions of AA.com, such as online flight check-in, flight status notification and online reservations.
The advertising campaign was created by TM Advertising, American’s long-time advertising agency of record. American Airlines and TM spent several months conducting consumer research leading to the development of the campaign.
American Employees Central to Brand
Because American employees are at the heart of the brand, the ad campaign will feature a Los Angeles-based employee in a speaking role in one of the commercials, as well as dozens of other employees who were identified through a company-wide open casting call that generated hundreds of responses.
“For nearly 80 years, American employees have been the heart and soul of our airline, and have dedicated their careers to serving travelers from around the world,” said Roger Frizzell, Vice President-Corporate Communications and Advertising for American Airlines. “Who better than employees to feature in the advertising supporting our brand? We’re reinforcing our brand by highlighting what our employees do every single day to ensure our customers have a great experience. We’re proud to make our employees such an important part of our campaign.”
Frizzell said the company has been rolling out the brand positioning with employees through special volunteer brand teams established throughout the company.
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Written by TM Advertising on 10-06-06
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